Work for NAMI-NYC! Join our dedicated staff.

As one of the largest affiliates of the National Alliance on Mental Illness, our staff works hand-in-hand with volunteers and community members to educate the public, advocate for legislation, improve the mental health system, and reduce stigma. Want to join us? Check out the open positions below.

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Engagement Coordinator

Supervised by the Director of Programs and Services, the Engagement Coordinator will be responsible for overseeing the NAMI-NYC Helpline, including managing volunteers and referrals within the new Expedited Engagement Program, as well as traditional referral processes and programs. Building upon the current structure of our Helpline, our unique referral programs enable NAMI-NYC to assume the responsibility of proactively reaching out to individuals living with mental illness, family members, and caregivers in need of mental health resources, dramatically shortening the amount of time it takes for them to connect with and benefit from our programs and services. Our referral programs also enable NAMI-NYC to connect with and serve individuals who would otherwise never have the opportunity to benefit from our array of programs and services. Referrals are made by a wide array of community mental health agencies, hospitals, and private practices.

The Engagement Coordinator will work collaboratively with the entire Services Team, as well as the agency as a whole.

Hours: 40 hours per week, 10am-6pm Monday through Friday, evening and weekend hours as needed or requested by supervisor.

Roles and Responsibilities:

Expedited Engagement and other Referral Services

NAMI-NYC utilizes a variety of referral programs designed to assist those in need to easily access the array of NAMI-NYC programs and services.

  • Determine the staff member or volunteer most appropriate to follow-up with the Expedited Engagement referrals and assign cases, ensuring a timely call within two business days
  • Regularly report results of client contacts to Manager of Support Programs and to referral sources as directed, ensuring continuity of care
  • Maintain comprehensive digital records and report outcomes of provider referrals to the Manager of Support programs
  • Regularly review new volunteer applications and identify potential volunteers for the Helpline
  • Deliver trainings to providers, the general public, and other stakeholders


The NAMI-NYC Helpline is staffed by trained volunteers who are living with mental illness and/or a family member. The Helpline provides callers with connections to essential mental health referrals, advice on navigating the system, peer support, and an introduction to NAMI-NYC’s programs and services. The Engagement Coordinator will serve as a working Helpline operator, fielding calls and logging outcomes in our database.

  • Train, schedule, and provide day-to-day oversight of Helpline volunteers
  • Oversee and process all daily, weekly, and monthly data collected through Helpline communications using web-based record keeping software
  • Coordinate the provision of all referrals to NAMI-NYC programs and services as well as to external resources, for medical, legal, employment, housing, and other support, as appropriate.
  • In collaboration with the Director of Programs and Services and the Manager of Support Programs, develop and implement ongoing training curricula for all Helpline volunteers
  • Ensure NAMI-NYC’s Helpline is fully and appropriately staffed during the hours of operation


  • Basic knowledge of and experience with mental illness, recovery, and the mental health system – either personally or through a family member.
  • Minimum bachelor’s degree and three years’ experience working in the mental health field.
  • Experience working on a hotline or Helpline preferred.
  • Experience supervising individuals/volunteers.
  • Possesses business acumen.
  • Respect and compassion for individuals and families affected by mental illness.
  • Ability to work effectively with diverse populations with a high level of integrity, diplomacy, and initiative.
  • Very proficient in the use of personal computers, Google Apps and Microsoft applications. Knowledge of electronic record-keeping systems a plus.
  • Detail-oriented with strong administrative and organizational skills.
  • Sense of humor.
  • Bilingual English/Spanish is a plus.

Compensation: $50,000 annually; employer-paid medical plan, discounted dental/wellness plan, 403(b), TransitChek

To apply: Send cover letter and resume to Jessica Feldman at and include Engagement Coordinator in subject line. Resumes submitted without a cover letter will not be considered. No phone calls, please.

Director of Development

NAMI-NYC seeks a Director of Development to oversee the organization’s fundraising initiatives, including major gifts, government, foundation, and corporate grants, planned giving and other sources of contributed income. In coordination with the Executive Director, the Director of Development will craft and implement NAMI-NYC’s overarching development strategy. Responsible for long-term growth, the successful candidate will be an experienced development professional with a proven track record of meeting six- and seven-figure annual goals leveraging multiple fundraising channels.

Roles and Responsibilities:

  • Lead Individual Major Gifts & oversee Institutional Giving initiatives (in partnership with grant writing consultant as necessary)
  • Plan a comprehensive and aggressive 3-5 year strategic plan for fundraising growth, including both existing donors/channels and new opportunities
  • Research, identify and secure five-, six-, and seven-figure major donors
  • Oversee stewardship plan for all donors focused on cultivation and upgrades
  • Set clear priorities and metrics for success; measure program growth and hold others accountable to these metrics
  • Provide mentoring and professional development opportunities to colleagues
  • Staff the Development Committee of the Board of Directors, and leverage Board members to increase fundraising results and relationship building
  • Direct budget planning for Major Gifts & Institutional Giving initiatives
  • Supervise Development & Program Associate


  • Five to seven years fundraising and management experience in progressively responsible leadership positions.
  • Verified track record of raising $750,000- $1+ million in contributed income annually.
  • Experience creating budgets and forecasting revenue.
  • Strong background managing all aspects of fundraising including high net worth individuals, foundation and corporate relations.
  • Demonstrated ability to work collaboratively, delegate responsibility and inspire, engage and motivate staff.
  • Committed to NAMI NYC’s mission, vision and values.
  • A sophisticated approach as well as the intellectual depth and maturity to train and work with executives, senior staff, and Board members.
  • A Bachelor’s degree is required. Master’s degree in nonprofit management, public administration or related field a plus.

To apply: Send cover letter and resume to and include Director of Development in the subject line. Resumes submitted without a cover letter will not be considered. No phone calls, please.

Only qualified applicants will be contacted.